At SoftwareSwiftly (a DBA of GiftedTechSolutions LLC), we want every customer to be completely satisfied with their purchase. That’s why we provide a 90-day money-back guarantee on all products.
Our refund and returns policy lasts 90 days from the date of purchase. If more than 90 days have passed, a full refund is no longer available. However, we may, at our sole discretion, offer an exchange or replacement.
If you purchased a product from us that is defective or does not work as described, you are entitled to choose one of the following within 90 days of your purchase date:
A free replacement
A full refund
If you discover that your purchase is defective or not in working order after 90 days, we may still provide a free replacement in most cases. Refunds, however, will no longer be available beyond the 90-day period.
Please note that our 90-day money-back guarantee applies only to cases where the product is defective or not functioning as intended through no fault of the customer. The guarantee does not cover issues caused by:
Misuse, improper installation, or user error
Compatibility issues with a customer’s device, operating system, or third-party software
Any other circumstances outside of our control
Refunds or returns are not available for change of mind, accidental purchase, or post-purchase cancellations.
At SoftwareSwiftly (GiftedTechSolutions LLC), we are committed to providing helpful installation and technical support. If you experience difficulties installing your software or encounter a technical issue, our team will do its best to assist you.
While we make every reasonable effort to resolve issues, there may be rare cases where a technical problem cannot be fully resolved.
Please note that we cannot be held responsible for:
Change of mind or post-purchase cancellations
User errors or accidental purchases
Compatibility issues with your device, operating system, or third-party software
Computer malfunctions, data loss, or performance issues
Any monetary or incidental losses beyond the original purchase price of the product
For assistance, you can contact us through live chat at SoftwareSwiftly.com/chat or by emailing info@softwareswiftly.com.
To complete a return or refund, we require proof of purchase (such as your order confirmation, receipt, or other information sufficient for us to locate your purchase in our system).
Once a refund request is reviewed and approved, you will receive an email notification confirming the refund. Approved refunds are processed back to your original method of payment only. Refunds are typically completed within 5 business days, although processing times may vary depending on your bank or payment provider.
If you have not received your refund after the processing window:
First, check your bank account again.
Then contact your bank or card provider, as there may be additional posting delays.
If you have completed these steps and still have not received your refund, please contact us via live chat at SoftwareSwiftly.com/chat or by emailing info@softwareswiftly.com.
We offer exchanges only in cases where a product is defective or not functioning as intended. Exchanges are provided for the same product that was originally purchased.
If the same product is no longer available, we may, at our discretion, offer a comparable replacement or a refund instead.
Contact us by live chat at SoftwareSwiftly.com/chat or by emailing Info@softwareswiftly.com .